Future Movement - Waydoo Warranty Claims and SupportUpdated 3 months ago

Waydoo Warranty Claims and Support

What happens when I have issues with my Waydoo Products? 

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting a local authorized dealer or Waydoo After-Sales Support. The email address for after-sales service is [email protected].

If you request to deliver your product to Waydoo for further examination or repair, you will need to follow Waydoo's service processes:

1) Fill out and submit a Warranty Claim Form. Please provide as many photos and videos as possible to help the AFS to accurately assess your request.

2) Once your request is received, the AFS will contact you via email to offer troubleshooting instructions or request further information.

3) The AFS will get back to you via email with instructions on what to do next depending on their findings.

Waydoo may not provide after-sales service in some regions. The after-sales policy may vary from region to region. Charges may apply for services not covered by this Limited Warranty. For information specific to your location, please contact Waydoo or your local authorized dealers.

What are the steps to follow before getting Warranty Service? 

• Follow Waydoo’s service process;
• Agree that Waydoo shall not be held responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in the returned product;
• Provide Waydoo with sufficient and safe access to your product, so Waydoo can provide service as needed;
• Remove all functional parts, additional parts, alterations, modified parts and attachments not covered under warranty;
• Ensure that the product or part is free of any legal restrictions that prevent its replacement;
• If you are not the owner of a product or part, obtain authorization from the owner for Waydoo to provide warranty service.

To obtain warranty service, you must first contact Waydoo and describe the problem in detail as clearly as possible. Waydoo will first attempt to diagnose and resolve your problem by telephone, e-mail, or online chat. Waydoo may direct you to remove and install particular components.  

If your problem cannot be resolved over the telephone, through e-mail, or online chats, or through software updates, you may be required to deliver the product to Waydoo or local authorized service center for further examination. Waydoo will arrange repair or replacement service at no charge*. if the problem falls under the Limited Warranty.

*Customer is responsible for all shipping costs.

How will I know if my items are not covered by Waydoo's Warranty Policy?

This policy does not cover the following:

• Damage caused due to crash, physical impact, or fire resulted from non-manufacturing factors, including but not limited to, user error.
• Damage caused by unauthorized modification or disassembly not in accordance with official instructions or manuals.
• Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
• Damage caused by an unauthorized service provider.
• Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
• Damage caused by activities which did not follow official instructions or manuals.
• Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms,direct sunlight, etc.)
• Damage caused by operation in an unsafe or improper environment (i.e. water depth less than 1.2m, water with many gavels, seaweeds and wild animals, etc.)
• Damage caused by operating the product at a weight greater than its maximum load weight (100KG).
• Damage caused by a forced operation when components have aged or been damaged.
• Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
• Damage caused by operating the unit with a drained or defective battery.
• Loss of, or damage to, your data by an unauthorized product.
• Failure of, or damage caused by, any third party products, including those that Waydoo may provide or integrate into the Waydoo product at your request.
• Damage caused by improper product set-up or installation.
• Products or parts with an altered serial number or from which the serial number has been removed.