What is the Warranty Policy for Elevate Efoils? 

The Elevate Efoils have solidified their position as the premier choice for affordable and high-quality e-foils in Australia. In a market teeming with options, they consistently emerge as the best value proposition. If you are contemplating buying an Elevate Efoil, this article is your go-to resource on its warranty policy. We aim to equip you with all the essential information, ensuring that your Elevate Efoil purchase is a well-informed and rewarding experience.

What is the standard warranty for an Elevate E-foil? 

The Elevate Efoil has a standard manufacturing warranty of 12 months. 

Can I Extend my Warranty? 

You hold the reins when it comes to your warranty coverage. By default, all new Elevate Efoils are backed by a one-year warranty. However, you have the option to enhance this warranty to a total of two years for a supplementary fee of just $200.

What About the Battery? 

The battery warranty includes coverage for up to 300 cycles.

How Should I Go About Logging a Warranty Claim?

For warranty service, please contact our support at 1300 050 599 or email [email protected] or Elevate Efoils directly. Service might not be available in some regions, and policies can differ by location. Charges may apply for services outside the warranty.

Before requesting service, a few reminders:

• Follow Elevate Efoils’ service process.
• Elevate Efoils is not liable for data loss in the returned product.
• Ensure easy access to your product for service.
• Remove non-warranty parts before sending the product for repair.
• Ensure no legal issues with replacing the product or part.
• Get authorization if you’re not the owner.

What are the Warranty Service Steps?

• Contact Elevate Efoils with a detailed problem description.
• Attempt remote diagnosis and problem resolution via phone, email, or chat.
• If unresolved remotely, send the product to Elevate Efoils or a local service center.
• Shipping costs are the customer’s responsibility.

What happens to Replaced Products?

• Replaced items become Elevate Efoils’ property.
• Replacement items may be refurbished but will work as intended.
• The replacement is covered for the remainder of the original warranty.

What are your Warranty Exclusions?

• Damage from misuse, unauthorized modifications, or accidents.
• Issues caused by third-party products or parts.
• Loss or damage of data.
• Products with altered or missing identification labels.

Personal Data Usage

• By getting service, you allow Elevate Efoils to use your contact details and data for service-related purposes.
• Your information may be shared with entities in other countries as needed.

Other Additional Information

• Policies may vary based on the product, issue, or country.
• Customers are responsible for shipping costs and additional fees for non-warranty issues.
• No global warranty; service is available only in the region of purchase.
• Cross-regional service may incur extra charges.
• Customers bear the cost of incorrect delivery addresses or refusal to accept delivery.
• Report any shipping damage within 24 hours.